Cookie Policy

Last Updated: 09 April 2026

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites recognise your device and remember information about your visit, such as your preferred language, login status, and other settings.

2. How We Use Cookies

CarMate uses cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your audit credit balance
  • Ensure security and prevent fraud
  • Provide and improve our service
  • Process payments securely through Stripe

3. Types of Cookies We Use

Strictly Necessary Cookies

Required

These cookies are essential for the website to function. They enable core functionality such as authentication, security, and session management. You cannot opt out of these cookies.

Examples:

  • supabase-auth-token: Keeps you logged in (Supabase)
  • session-id: Identifies your browsing session

Duration: Session or until you sign out

Functional Cookies

Optional

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Examples:

  • user_preferences: Stores your UI preferences
  • pending_temp_token: Temporary claim tokens for reports

Duration: Up to 30 days

Payment Cookies

Required for Checkout

When you make a purchase, Stripe sets cookies to securely process your payment and prevent fraud.

Examples:

  • __stripe_mid: Fraud prevention (Stripe)
  • __stripe_sid: Payment session (Stripe)

Duration: Session or up to 1 year

Provider: Stripe Inc. (PCI DSS compliant)

4. Third-Party Cookies

We use the following third-party services that may set cookies:

Stripe (Payment Processing)

Stripe uses cookies to process payments securely and prevent fraud.

Stripe Privacy Policy →

Supabase (Authentication)

Supabase uses cookies to manage your authentication session.

Supabase Privacy Policy →

5. Cookies We Don't Use Without Consent

We never use the following without your explicit opt-in:

  • Advertising cookies - We don't track you for ads
  • Social media tracking pixels - No Facebook/Twitter trackers
  • Analytics cookies - Google Analytics only loads if you opt in to analytics cookies
  • Cross-site tracking - We don't follow you around the web

6. Local Storage

In addition to cookies, we use browser Local Storage to save non-sensitive data locally on your device:

  • Your email address (to auto-fill forms)
  • Temporary report claim tokens
  • UI preferences

This data stays on your device and is not transmitted to our servers unless you take an action that requires it.

7. Managing Cookies

7.1 Browser Settings

You can control and delete cookies through your browser settings:

7.2 Impact of Disabling Cookies

Important: If you disable strictly necessary cookies, you will not be able to:

  • Sign in to your account
  • Make purchases
  • Access your saved reports
  • Use core features of the service

8. Cookie Consent

By continuing to use CarMate, you consent to our use of strictly necessary cookies. Optional cookies (if we add any in the future) will require your explicit consent through a cookie banner.

9. Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

10. Contact Us

If you have questions about our use of cookies:

Email: privacy@carmate.co.uk

Support: support@carmate.co.uk

11. More Information

For more details about how we protect your data, please see our Privacy Policy.

To learn more about cookies in general, visit: www.allaboutcookies.org