Question 1

What is CarMate?

Accepted Answer

CarMate is a car audit tool that helps you make informed decisions when buying used cars. We run a fraud signal check on listings, verify official DVLA and MOT data, and provide detailed reports on pricing, scam risk, condition, and overall deal quality - giving you a clear verdict before you buy.

Question 2

How does CarMate work?

Accepted Answer

There are three ways to submit a listing: paste a Gumtree or eBay Motors URL, upload a screenshot from any listing site, or fill in the details manually. We analyse the listing, cross-reference it with official DVLA and DVSA MOT records, and generate a comprehensive audit report with a deal score and verdict.

Question 3

Which car listing sites are supported?

Accepted Answer

URL analysis works with Gumtree and eBay Motors. For any other site (AutoTrader, Facebook Marketplace, dealers), simply upload a screenshot of the listing or enter the details manually. Both options support the full reg plate lookup to pull DVLA and MOT data.

Question 4

How many audits do I get?

Accepted Answer

Audits are available in packs: 1 audit for £5.99, 3 audits for £14.99, or 5 audits for £22.99. Purchased audit credits never expire.

Question 5

What's included in an audit report?

Accepted Answer

Each report includes: a deal score (0-100) with a colour-coded verdict, scam risk assessment, official DVLA tax and MOT status, full MOT history analysis, price analysis, pros and cons, negotiation tips, questions to ask the seller, and a downloadable PDF.

Question 6

How does the deal score work?

Accepted Answer

The score is calculated from multiple signals: scam detection, DVLA verification, MOT history, price vs market, listing quality, and mileage consistency. Scores of 67-100 indicate a Good Deal, 34-66 means Proceed with Caution, and 0-33 means Not Recommended.

Question 7

What is the reg plate lookup?

Accepted Answer

Enter the vehicle's UK registration plate and we'll pull official data directly from DVLA and DVSA, including tax status, MOT validity, engine size, fuel type, and colour. This data is cross-referenced with the listing to flag any inconsistencies automatically.

Question 8

Can I save and view my previous reports?

Accepted Answer

Yes. All your audit reports are saved permanently to your account. You can access them any time from the My Reports section and download the PDF whenever you need it.

Question 9

What if I'm not satisfied with an audit?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us at support@car-mate.co.uk within 30 days of purchase and we'll issue a full refund.

Question 10

How do I contact support?

Accepted Answer

Email us at support@car-mate.co.uk. We typically respond within 24 hours on business days.

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